At Shaava, we are committed to delivering your silver jewellery swiftly, securely, and with the care it deserves. Our shipping process is designed to be transparent, dependable, and customer-first—while accounting for occasional real-world challenges during delivery.

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Shipping Timelines

• Orders are generally dispatched within 48 hours of confirmation.

• During public holidays or high-demand festive seasons, dispatch may take up to 72 hours.

• Post-dispatch, deliveries typically take 3–7 working days, based on your location and courier partner availability.

Please note: These timelines are estimates and may be impacted by factors beyond our control. Delays caused by payment authorization may also affect dispatch time.

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Delays & External Factors

While we make every effort to ship on time, Shaava.com is not liable for delivery delays caused by:

• Natural disasters, strikes, or unexpected local events

• Regional or national holidays

• Incorrect or incomplete shipping details

• International customs or transit issues

Customers are responsible for delays or returns resulting from inaccurate addresses, unreachable contact numbers, or unavailability at the delivery time.

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Return-Linked Shipping

• We offer one-time free reverse pickup for returns or exchanges within India.

• Any additional return or exchange requests for the same order will incur shipping charges payable by the customer.

• Returns are not accepted for discounted items or those purchased with promo codes.

• Refunds, where applicable, will only reflect the amount paid after discounts.

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Delivery Partners

To ensure smooth, trackable delivery, we partner with leading logistic companies and Razorpay for secure payment processing.

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Order Tracking

• Once dispatched, your order’s tracking number will be updated in your Shaava account under ‘My Orders’.

• Tracking details will also be sent via email or SMS.

• You can monitor the journey of your order through the ‘Track Your Order’ section on our website.

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Packaging & Unboxing

Every order is carefully packed in premium Shaava boxes, making your unboxing experience special.

Please inspect your parcel at the time of delivery. Do not accept any package that looks damaged, tampered with, or already opened.

To support quick resolution of any issues such as missing items or damages, we highly recommend recording a 360-degree unboxing video when receiving your package.

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Order Verification & Cancellations

Shaava.com reserves the right to cancel or hold any order without prior notice. We may also reach out to confirm key details such as:

• Shipping address

• Contact information

• Order quantity

In cases where confirmation is not provided, the order may be delayed or cancelled.

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For further details, please refer to our Return Policy and Terms & Conditions.

If you need assistance with shipping or tracking, feel free to contact our support team at contact@shaava.com