Shaava

• At Shaava.com, we take great care to prepare and dispatch your orders as quickly as possible.
• Order Dispatch: Most orders are dispatched within 48 hours of confirmation.
• Festive Seasons & Holidays: During peak periods or public holidays, dispatch may take up to 72 hours.
• Delivery Time: Once dispatched, deliveries usually take 3–7 working days, depending on your location and courier partner availability.
• Please note that these are estimated timelines. Occasionally, factors beyond our control—such as courier delays, payment authorization, or regional disruptions—may affect delivery schedules.
• We truly appreciate your patience and understanding, and our team is always here to assist should you need support.

At Shaava.com, we do our very best to ensure your orders are shipped and delivered on time. However, sometimes there are factors beyond our control that may cause delays, such as:

• Natural events, strikes, or unexpected local disruptions
• Regional or national holidays
• Customs processes or international transit procedures
• Incorrect or incomplete shipping details

To help us serve you better, we kindly request that you double-check your address and contact information before placing your order, and ensure availability at the time of delivery.

We truly appreciate your understanding and patience in such situations, and our team is always here to assist you in every possible way.

We want you to love every piece you receive from Shaava.com. To make your experience worry-free, we offer a one-time complimentary reverse pickup for returns or exchanges within India.

• For any additional return or exchange requests on the same order, shipping charges will apply and are payable by the customer.
• Please note that returns are not accepted on discounted items or purchases made with promo codes.
• In the case of refunds, the amount reflected will be the final amount paid after discounts, excluding any promotional values.

Our team is always here to guide you through the process and ensure your experience remains smooth and seamless.

To ensure a seamless and fully trackable delivery experience, we collaborate with leading logistics partners. For payments, we rely on Razorpay’s secure gateway, so every transaction is protected with the highest standards of safety and reliability.

• Once your order has been dispatched, a tracking number will be updated in your Shaava account under ‘My Orders’.
• You’ll also receive the tracking details via email or SMS for your convenience.
• At any time, you can monitor your order’s journey through the ‘Track Your Order’ section on our website.

• Every order is carefully packed in premium Shaava boxes, making your unboxing experience special.
• Please inspect your parcel at the time of delivery. Do not accept any package that looks damaged, tampered with, or already opened.
• To support quick resolution of any issues such as missing items or damages, we highly recommend recording a 360-degree unboxing video when receiving your package.

At Shaava.com, every order is important to us, and we take great care to process them securely. However, we reserve the right to hold or cancel an order without prior notice if required.

In certain cases, our team may reach out to you to verify essential details, such as:

• Shipping address
• Contact information
• Order quantity

If confirmation is not received, your order may experience a delay or, in rare cases, cancellation.

We appreciate your kind cooperation in helping us ensure a smooth and secure shopping experience.